Can I update my shipping address?
Yes, you can until I lock shipping addresses. Shipping addresses will be locked when rewards are ready to be shipped out. Keep an eye out for updates.
Last updated: March 02, 2025 17:07
How do I know if I'm receiving the cross collab reward?
If you backed both campaigns, in the Reel Funny survey, the ‘Hooked on You’ freebie pin should be automatically added to your cart.
There is no additional fee for the freebie pin.
Last updated: March 02, 2025 17:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Colors displayed on your screen may differ from the final product. Changes may be made to the final designs due to the nature of manufacturing.
Mezamizu's grading standards are unique to our own standards. And are not required in any capacity, legal or not, to fit the grading standard of other artists or creators.
Once rewards are shipped, Mezamizu is not responsible for lost packages. Any items lost or damaged in transit must be taken up with the appropriate postal carriers. Claims will be opened up via the recipient (the customer) and the carrier (Method of Shipping).